DBBet App Privacy Policy – Our Commitment to Protecting Your Information

Welcome to DBBet App. We understand how valuable your personal information is to you. This Privacy Policy has been created so you can clearly understand – what information we collect, why we collect it, and how we keep it safe.

By using the DBBet App website or creating an account, you agree to this Privacy Policy. This policy is written in plain, clear language because we want every member to fully understand it. Hiding important matters behind technical or legal jargon is not our way of doing things.

This Privacy Policy is an integral part of DBBet App's Terms & Conditions. Both documents should be read together. Our Terms & Conditions You can find more details on this page.

DBBet App collects two types of information – what you provide directly, and what is automatically gathered through your use of the platform.

What you provide directly:

• Name & Username
• Mobile Phone Number
• Email address (if provided)
• Date of Birth (for age verification)
• Payment-related information (bKash, Nagad, or Rocket number)
• National ID card or passport for KYC verification

Automatically Collected Information:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• A log of which pages you visited on the site and for how long
• Gaming Activity & Betting History
• Transaction History
• Cookies & session data

DBBet App uses your information for the following purposes:

• To create and manage your account
• To process payments and verify transactions
• To complete age and identity verification (KYC)
• To prevent fraud and money laundering
• To provide customer support
• To recommend games based on your preferences
• To send you relevant bonus and promotional offers
• To fulfill legal obligations
• To improve the security and performance of the platform

Your information is never sold to advertisers. You can opt out of promotional emails or messages at any time.

DBBet App never sells your data. However, limited information may be shared with trusted third-party partners as necessary to deliver our services:

• Payment Processors: To process transactions with payment providers such as bKash, Nagad, and Rocket
• Game providers: For operating games from providers such as Evolution, Pragmatic Play, and Ezugi
• Identity Verification Services: To complete the KYC process
• Law enforcement agencies: Where there is a legal obligation or court order

Information shared with third parties may only be used for the specified purpose. We ensure that every third party adheres to our privacy standards.

DBBet App uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

We use the following types of cookies:

• Essential Cookies: To maintain your login session and keep the site functioning properly. The site cannot operate without these.
• Functional cookies: To remember your preferences (such as language settings)
• Analytics Cookies: To understand which sections of the site are most used and to make improvements
• Security Cookies: To detect fraud and keep your account secure

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

DBBet App follows industry-leading standards to protect your information. Our security measures include:

• 256-bit SSL/TLS Encryption – All communications are encrypted
• Database Encryption – stored data is protected too
• Two-Factor Authentication (2FA)
• Regular security audits and penetration testing
• Suspicious Activity Detection System
• Strict data access controls for staff
• Regular backups and disaster recovery planning

Please note, however, that no method of transmission over the internet is 100% secure. Use a strong password and never share your login credentials with anyone to keep your account safe.

As a DBBet App member, you have the following rights:

• Right to Access: You can find out what information we hold about you
• Right to Rectification: You may request that any incorrect information be corrected
• Right to Erasure: You may request deletion of your information in certain circumstances
• Right to Restrict Processing: You may restrict the use of your data in certain circumstances
• Right to Data Portability: You can receive your information in a standard, portable format
• Right to object: You can opt out of marketing communications

To exercise any of these rights, please contact our support team. We typically respond within 30 days. Due to legal obligations, some information may not be possible to delete.

DBBet App does not retain your information longer than necessary. General guidelines:

• All information is retained for as long as your account remains active
• Financial transaction records are kept for up to 5 years after account closure (for legal compliance)
• KYC documents are retained for a minimum of 5 years after account closure
• Gaming logs are typically retained for up to 3 years
• Opt-out records for marketing communications are retained indefinitely

DBBet App is strictly for users aged 18 and above. We never intentionally collect personal information from minors.

If we discover that a minor has opened an account, we will immediately close that account and delete all associated data.

If parents or guardians believe their child has created an account on our platform, please contact our support team immediately.

Third-party game providers such as Evolution Gaming, Pragmatic Play Live, and Ezugi are used to deliver gaming services on DBBet App. These providers operate under their own privacy policies.

Payment services available on DBBet App, such as bKash, Nagad, and Rocket, have their own privacy policies that are beyond DBBet App's control. You should read their policies before using these services.

DBBet App may update this Privacy Policy when necessary. Reasons for changes may include:

• To comply with new laws or regulations
• When new services or features are introduced
• Due to technological advancements
• To further enhance user protection

For significant changes, we will post a notice on the website and/or send you a message. Continued use of DBBet App after any changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team. Our support team is available 24 hours a day, 7 days a week.

To request access to, correction of, or deletion of your information, please contact our support team. We typically respond within 30 business days.